Privacy Policy

The Best Pest Control NYC ("we," "us," or "our") operates the website www.thebestpestcontrolnyc.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or contact us for pest control services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, phone number, address, and any details you share when submitting a contact form or booking a service.
• Communications: records of phone calls, form submissions, and any other correspondence with us.
• Device and usage data: IP address, browser type, pages visited, time spent on site, and referring URLs — collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide pest control services
• Contact you by phone in response to your inquiry
• Send appointment confirmations and follow-up communications
• Improve our website and services
• Comply with legal obligations

3. Phone & SMS Communications

By submitting your phone number through our contact form or calling us directly, you consent to being contacted by The Best Pest Control NYC by telephone regarding your pest control inquiry. We may call you to schedule an inspection, provide a quote, or follow up on your service.

SMS / Text Messaging: If you opt in to receive SMS messages from us (for example, by providing your phone number and checking an opt-in box, or by texting us first), you agree to receive text messages related to your service inquiry, appointment reminders, and follow-up communications.

• Message frequency: Message frequency varies based on your inquiry and service schedule.
• Message & data rates: Standard message and data rates may apply depending on your carrier plan.
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages.
• Help: Reply HELP for assistance, or contact us at our contact page.
• No sharing: We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

4. Cookies & Analytics

We use Google Analytics (GA4) to understand how visitors interact with our Site. GA4 uses cookies — small text files stored on your device — to collect anonymized usage data such as pages visited, session duration, and referral source. This data helps us improve our website.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Call Tracking

We use call tracking technology to measure the effectiveness of our advertising and understand how customers find us. Phone calls to our tracking numbers may be recorded for quality assurance and training purposes. By calling us, you consent to the possibility of call recording.

6. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors (such as scheduling software, analytics, and call tracking platforms) who assist us in operating our business, bound by confidentiality agreements.
• Legal compliance: When required by law or to protect our rights.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at our contact page. We will respond to verifiable requests within a reasonable timeframe.

9. Children's Privacy

Our Site and services are not directed at children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please visit our contact page or call us at (855) 930-5016.